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Frequently Asked Question

How long does it take to get the website up and running?
It will depend on the level of customization needed for your brand; however, it usually takes 2-3 weeks to get your website live.
Do you start with a template or a new design from scratch?
We encourage the use of templates to reduce the time required to get your website up and running; however, if you wish to get a custom-designed website, please speak to our team before ordering.
Can I choose my own template?
If you already have a template that you like, you can have us use that to build your website.
How fast can the website updates be made?
Most updates can be made within 24 hours and usually within the same day. We will inform you before beginning the task in-case it will take longer than usual.
How fast can the functional changes be made?
The time required for functional changes needs to be determined on the case to case basis. However, most common tasks like installing a plugin, adding a form, etc. can be addressed within 24 to 48 working hours.
What happens if I need more hours in a specific month?
If you need more hours in a specific month than your selected plan allows, you will be informed about this, and only after your confirmation will we work on the task. The additional hours will be billed separately at the hourly rate indicated in the plan.
Do I need to sign a long term contract?
There is no long term contracts or lock-in period for any of our managed website plans. You can cancel anytime by requesting before the commencement of the next billing cycle.
What happens if I cancel?
You will have ownership of the website, and you will be free to host that anywhere else. However, if you cancel within 12 months, you will lose your site.
Can you instead do a custom website with a one-time cost?
Absolutely! Please write to our team, and we will have someone arrange a call back to gather your requirements.